The Art and Science of Customer Service

Customer Service characteristics are recurrent across industries. Customer service is a skill which requires a balanced application of perspectives and facts.

Fact: something unexpected occurred during the transaction.

Perspective: there is a solution to every problem.

Your Customer Support Talents are rescuers. Their purpose is to save the transaction, (if possible), by delivering solutions. Their objectives are multi-tiered. Customer Support Talents identify needs; determine the best recourse to resolve customers’ issues; change customers’ experiences from problematic to positive, and build customer loyalty. Communication is the tool which leads the interaction to a mutually acceptable conclusion.