Cultural Sensitivity in a Global Marketplace
phoenix3 Aug 13, 2019Cultural differences exist. Globalization creates a need for business stakeholders to be culturally sensitive. The task, of organization leaders, is the creation of a business environment which is patient, teachable, and flexible. The term culture encompasses race, nationality, ethnicity, gender, age, physical and mental ability, religion, sexual orientation, socioeconomic status, and the associated individual or…
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Experience Next
phoenix3 Aug 13, 2019Thriving in this next chapter of life requires a release of old mindsets and habits. You’re at the stage where your passion has evolved. You have acquired new, additional knowledge and wisdom. Experiences shaped you for this next stage in the journey. There is a place for you in the world. Embrace the revelation of…
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The Art and Science of Customer Service
phoenix3 Aug 06, 2019Customer Service characteristics are recurrent across industries. Customer service is a skill which requires a balanced application of perspectives and facts. Fact: something unexpected occurred during the transaction. Perspective: there is a solution to every problem. Your Customer Support Talents are rescuers. Their purpose is to save the transaction, (if possible), by delivering solutions. Their…
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Second Act, Second Wind
phoenix3 Aug 06, 2019That lay-off or forced early retirement is a blessing in disguise. Put aside the disillusionment and feelings of betrayal. Leverage your knowledge, wisdom, and experience. Make the second half of your life the best half of your life. Your age is a number don’t allow it to become a mindset. Activate the dream that’s been…
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